Request deletion of Joi data
In Joi, open account settings and choose Delete Joi cloud data. You must sign in again with your password and confirm the exact scope joi. The app submits an authenticated POST /api/cloud/joi/account/deletion request and shows the returned receipt ID.
What is deleted
The completed workflow removes the Joi tenant profile, consent state, synced records, legacy sync packs, app grants, device metadata, diagnostics, Joi plan assignment and Joi usage-reward events. Joi sessions and gateway credentials are revoked. Your shared Broos identity, shared billing/security records and other Broos products are preserved.
Diagnostics only
The app can remove reports for one installation without deleting the account by sending its installation ID to POST /api/cloud/joi/diagnostics/deletion. The server returns an honest receipt and the number of reports removed, including zero when none matched.
If you cannot access the app, contact Broos support from the email address on the shared account and ask for a Joi-scoped deletion request.